delivery and pickup options

Delivery time

We do our best to ship your order as soon as possible, this is usually within 2 to 3 business days. Our items are always packed very carefully, so that they arrive in the best conditions. Sometimes products are not in stock, then the delivery can take a little longer. If for some reason we do not meet our normal delivery time, we will inform you as soon as possible.

All our packages are shipped via DPD or Bpost. They determine the time of delivery, usually between 9:00 and 18:00.

Which delivery options can I choose?

Free pick-up in our store: you can pick up your package in our store. At checkout, select “free pick up”. After this, we will contact you personally to schedule an appointment for pick-up.

Standard delivery: The package is delivered to your home by DPD or Bpost. If you are not at home, a message will be left and another delivery attempt will take place. If this also fails, the package will be taken to the nearest pick-up point.

Pick-up point: The package is sent to a pick-up point of your choice. You can indicate this at the checkout of your order, then you can choose a pick-up point.

Packaging Specialist

Due to the large amount of Christmas ornaments we have already shipped, we have become true specialists in packaging fragile items. Many customers praise us for this extra service.
Watch here the film clip of how we work.

Shipping costs

Our webshop is configured in such a way that the following countries automatically charge the correct shipping costs at checkout.
Can’t find your country in this list or do you live in a remote area?
Feel free to contact us and we will calculate the price of shipping for you.

Inside the EU

Austria

Standard Shipping

Home delivery: €19
Pickup Point: €14

dpd icon large

XL Shipping

Home delivery: €97

Belgium

Home delivery: €8
Pickup Point: €7
Free delivery from €75

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XL Shipping

Home delivery: €30

Bulgaria

Standard Shipping

Home delivery: €32

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XL Shipping

Contact us

Croatia

Standard Shipping

Home delivery: €32

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Remote areas

Home delivery: €82

bpost Icon

XL Shipping

Contact us

Czech republic

Standard Shipping

Home delivery: €24

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XL Shipping

Contact us

Denmark

Standard Shipping

Home delivery: €21
Pickup Point: €18

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Remote areas

Home delivery: €40

bpost Icon

XL Shipping

Home delivery: €125

Estonia

Standard Shippingg

Home delivery: €24

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Remote areas

Home delivery: €67

bpost Icon

XL Shipping

Contact us

France

Standard Shipping

Home delivery: €15
Pickup Point: €12
Free delivery from €95

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Remote areas

Home delivery: €27
Free delivery from €132

bpost Icon

XL Shipping

Home delivery: €61

Germany

Standard Shipping

Home delivery: €11
Pickup Point: €9
Free delivery from €85

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Remote areas

Home delivery: €20
Free delivery from €115

bpost Icon

XL Shipping

Home delivery: €61

Greece

Standard Shipping

Home delivery: €36

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XL Shipping

Contact us

Hongary

Standard Shipping

Home delivery: €25

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XL Shipping

Contact us

Ireland

Standard Shipping

Home delivery: €21

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XL Shipping

Home delivery: €123

Italy

Standard Shipping

Home delivery: €21

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Remote areas

Home delivery: €39

bpost Icon

XL Shipping

Home delivery: €122

Latvia

Standard Shipping

Home delivery: €24

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XL Shipping

Contact us

Lithuania

Standard Shipping

Home delivery: €24

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XL Shipping

Contact us

Luxembourg

Standard Shipping

Home delivery: €12
Free delivery from €90

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XL Shipping

Home delivery: €30

Monaco

Standard Shipping

Home delivery: €21

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XL Shipping

Contact us

Netherlands

Standard Shipping

Home delivery: €11
Pickup Point: €9
Free delivery from €85

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Remote areas

Home delivery: €20
Free delivery from €115

bpost Icon

XL Shipping

Home delivery: €30

Poland

Standard Shipping

Home delivery: €24

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XL Shipping

Contact us

Portugal

Standard Shipping

Home delivery: €31
Pickup Point: €28

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Remote areas

Home delivery: €49

bpost Icon

XL Shipping

Home delivery: €123

Romania

Standard Shipping

Home delivery: €39

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XL Shipping

Contact us

Slovakia

Standard Shipping

Home delivery: €24

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XL Shipping

Contact us

Slovenia

Standard Shipping

Home delivery: €24

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XL Shipping

Contact us

Spain

Standard Shipping

Home delivery: €30
Free delivery from €125

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Remote areas

Home delivery: €49
Free delivery from €170

bpost Icon

XL Shipping

Home delivery: €121

Sweden

Standard Shipping

Home delivery: €25

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Remote areas

Home delivery: €86

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XL Shipping

Home delivery: €150

Outside the EU

Due to European VAT legislation, the VAT will be deducted at checkout.
The shipping costs listed below do not include VAT.
All our shipments are sent according to incoterm DAP. We pay the shipping, extra customs costs and taxes are for the customer.

Canada

Standard Shipping

Home delivery: €50

bpost Icon

XL Shipping

Contact us

Iceland

Standard Shipping

Home delivery: €69

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XL Shipping

Contact us

Liechtenstein

Standard Shipping

Home delivery: €55

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XL Shipping

Contact us

Norway

Standard Shipping

Home delivery: €62

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Remote areas

Home delivery: €68

bpost Icon

XL Shipping

Contact us

Russia

Standard Shipping

Home delivery: €64

bpost Icon

XL Shipping

Contact us

Switzerland

Standard Shipping

Home delivery: €47

bpost Icon

XL Shipping

Contact us

United Kingdom

Shipping possible from 175€

Standard Shipping

Home delivery: €35

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XL Shipping

Contact us

United States

Standard Shipping

Home delivery: €62

bpost Icon

XL Shipping

Contact us

What to do with damaged items

Damage had to be reported within 3 days of delivery by mailing [email protected] using the subject “DAMAGE”. After this period, Royal Things cannot be held responsible for damaged packages anymore so please check your delivery ASAP for damage!

In order for us to replace the damaged goods you have to send us pictures of the damaged products as well as of the packaging. Our insurance company needs to inspect the damaged package to determine the cause of damage and to verify that proper packaging materials have been used!

Please send us an email with the following information:

  • A picture of the damaged item. In case there are several damaged items, please make sure they are all visible in one single picture. If this picture isn’t detailed enough please add one more picture with a details of the damage.
  • A picture of the damaged item in its original packaging (inner box or special material). The packaging materials needs to be visible on the picture.
  • A picture of the outer box (original parcel).
  • The date of the delivery.
  • The invoice number or order number.

NOTE
Never send damaged items back to Royal Things unless a member of staff has explicitly requested this.